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Posted: Saturday, February 3, 2018 1:16 PM

Desktop Field Technician
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Job ID :
5479
Company :
State of Arkansas
Location :
fort smith, AR
Type :
Contract
Duration :
6 Months
Rate :
Open
Status :
Active
Openings :
1
Posted :
3 years ago
Job Seekers, Please Call: (202) ###-#### Ext: 127
Short
Description:
The Desktop Field Technician
will provide end users with assistance solving computer related problems, such
as imaging, LAN connection, malfunctions
and program problems.
Complete
Description:
Northwest Region located in
Fort Smith, AR
Travel Required- travel
expenses reimbursed.
Valid Driver s License
Current Vehicle Insurance
Certificates
Local Candidates to Ft. Smith:
In-person interviews in Little Rock
Candidates must be direct to
submitting vendor. No layering.
The Desktop Field Technician
position will provide the Arkansas Department of Career Education (ACE) end
users with, desktop, laptop, tablet, and peripheral device support. This position will be based out of the Fort
Smith Office and provide end user support in the Southwest Arkansas Region (as
far south as Columbia and Union Counties) as defined by ACE. This job will require travel to field
offices. The use of State Vehicles may
be available at times, but most often the Desktop Field Technician will be
responsible for providing their own transportation.
This position will be the
eyes and ears in the field for ACE.
Selected candidates must have exceptional customer service skill and be
willing to take ownership of the business assigned to them.
General Description
Tests, maintains, and monitors
computer programs and systems, including coordinating the installation of
computer programs and systems. Coordinates and links computer systems, within
an agency and the state, to increase compatibility and to share information.
Consults with management to ensure agreement on system principles. Expands or
modifies systems to serve new purposes or improve work flow. Determines
computer software or hardware needed to set up or alter system.
In addition, this person will
be required to provide limited after hours support, 24 x 7 on a rotating
basis.
Qualifications:
PC Imaging
Windows XP/7/8 operating
system
Active Directory
Experienced in Microsoft
Office Suite
File and Print Management
Cicso Switch set-up and
troubleshooting
Remote Access Management
(LogMeIn)
Wireless Communications
(including wireless device provisioning and data restore)
PC Application support
Must possess strong customer
service qualities and the ability to work in a team environment
Must have outstanding problem
solving capabilities, strong analytical skills and be able to handle multiple
tasks concurrently
Must have strong verbal
communication skills
Strong customer service
qualities and the ability to work in a team environment
Responsibilities:
Meet with customers to compile, identify and determine
job specifications needed to develop new processes, update and modify or
correct existing programs and systems.
Installation, configuration, troubleshooting and
maintenance of PC hardware and desktop software, such as MS Office, Anti-Virus,
Adobe, SAP, etc.
Provide expert level escalation and technical leadership
Support and maintain all customers software and systems,
including servers, workstations and software.
Provide support for Microsoft operating systems,
especially Windows XP, Windows Vista/7/8, and Windows Server 2003, 2008
User, group, and computer creation and management within
a Microsoft Active Directory environment
Provide support on maintaining and configuring Microsoft
Active Directory Group Policies to manage desktop client configuration and
settings
Performs systems maintenance activities through error
reports, user modification requests and system problems.
Provide 24x7x365 on call support
Microsoft SCCM administration and software deployment
Learn and Assist in Management of Cloud Computing
Environment (i.e. Office 365 and Google Apps for Government)
Assist users with setting up and operating workplace mobile
devices (iPads, iPhones, Windows Tablets)
Learn and Support MAC Laptops/PCs (on a limited
basis)
Skills:
Skill
Required / Desired
Amount
of Experience
Windows Desktop OS
(XP\\Windows7)
Required
4
Years
Active Directory
Administration
Required
4
Years
Desktop\\Laptop\\Tablet
Hardware
Required
4
Years
CISCO Switches
Required
4
Years
Group Policy Administration
Highly desired
2
Years
Remote Access (LogMeIn)
Highly desired
2
Years
Certifications (MS, Cisco,
CompTAI)
Required
Associated topics: compliance, h/w test engineer, hardware test, prove, quality assurance, schema, test, test engineer, troubleshoot, verify

Source: http://www.jobs2careers.com/click.php?id=4872376989.96


• Location: Fort Smith

• Post ID: 17401857 fortsmith
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