Posted: Saturday, January 27, 2018 1:12 PM
PRADCO Outdoor Brands (POB), a division of EBSCO Industries Inc., is the largest company in the world that manufactures and markets major hunting and fishing brands and products under one parent organization. We are a leader in producing game calls, scents, attractants, game feeders, game cameras, tree stands and fishing lures. PRADCO Hunting owns the brands Moultrie, Summit, Knight and Hale and Code Blue. PRADCO Fishing owns more than 20 brands including Rebel, YUM, Booyah, Lindy and Bomber Saltwater Grade. For more information on PRADCO products, our website at pradcooutdoorbrands. As a member of the EBSCO family of companies, PRADCO team members participate in a selection of outstanding benefits, including: EBSCO Profit Sharing Trust, Excellent Medical/Dental/Drug/Vision benefits, and many other benefits.
Summary: The Customer Service Representative supports the Hunting Divisions by performing the following:
Essential Duties and Responsibilities include the following:
Provides excellent customer service to Consumers and Dealer/Distributors of POB companies products, including
Charge credit cards when necessary
Provide proof of delivery
Quote shipping costs
Handle free goods and replacements
Make credit requests
Expedite orders when necessary
Verify correct pricing and terms
Handle sample orders for Salesmen, Trade shows and Pro Staff
Performs special projects and other duties as assigned
To perform the job successfully, an individual should demonstrate the following competencies:
Design : Demonstrates attention to detail
Problem Solving : Identifies and resolves problems in a timely manner; Develops alternative solutions.
Technical Skills : Assesses own strengths and weaknesses; strives to continuously build knowledge and skills.
Oral Communication : Speaks clearly and persuasively in positive or negative situations.
Written Communication : Writes clearly and informatively.
Teamwork : Contributes to building a positive team spirit.
Organizational Support : Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
Professionalism : Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions; follows through on commitments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or GED and one to two years of related experience or training. Some college is preferred.
Ability to write routine reports and correspondence. Ability to speak effectively to customers or employees of organization.
Ability common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
To perform this job successfully, an individual should have knowledge of internet software; spreadsheet software and word processing software.
EBSCO Industries, Inc.is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. EBSCO strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (
• Location: Fort Smith
• Post ID: 17308427 fortsmith